Refund policy

iot-shop, we want you to be satisfied with your purchase. If you are not completely happy, we offer a straightforward return and refund policy.

You may request a return within 14 days of receiving your item. Products must be unused, in original condition, and returned in their original packaging. Items that are damaged due to misuse or improper handling are not eligible for returns.

Once your return request is approved, you will receive instructions on how to send the product back. Customers are responsible for return shipping costs unless the item is defective or incorrect.

After we receive and inspect the returned item, we will notify you regarding the approval of your refund. Approved refunds will be processed to your original payment method within a few business days.

Please note that certain items such as demo kits or customized products may not be eligible for return unless defective.

For return requests or assistance, contact us at gerhardt@iot360.co.za